Returns - Proactiv Australia

Returns & guarantee policy

We promise you an opportunity to get clear, healthy-looking skin. If you don’t love of our products, for any reason, simply return the bottles (even if empty) within 60 days of receipt and we’ll give you a refund of your purchase price (less P&H).

You can return your products via post. The address your products need to be sent to is; Proactiv Returns PO Box 6068 Chullora, NSW 1405.

Once we receive your return we’ll then process your refund which may take up to 3-5 working days for the bank to transfer the funds back to you.

We’ll refund the card originally used to place and pay for the order. This includes items purchased during sales*.

Please call or email our Customer Service Team if you have any further enquires.

1800 500 903

*Terms and conditions – Sale

We do not refund if you change your mind on sale items that have been permanently reduced. However should you discover any damage or defect upon delivery, please contact our Customer Care Centre and we will rectify the problem. Please retain your invoice for warranty purposes.

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