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Customer Service » FAQs » ActivMember

VIP Membership

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1. How do I become an ActivMember? 3 found this answer useful
Membership is free and automatic when you purchase your first Proactiv Pack. Order your Proactiv Pack here.
2. How do I obtain a login? 2 found this answer useful

To create an online ActivMember account you must already be a Proactiv ActivMember. Membership is free once you’ve purchased your first Proactiv Pack.

When you receive your first shipment, you will receive an invoice that contains your customer number. On the ActivMember homepage, there is a link that says ‘Set up your account’. Click on that link and fill out the form on the page and be sure to include your customer number.

 

After you hit the ‘Register’ button, you will receive an email confirming your registration. Use your email address and the password you chose to then login to the site.

3. What does being an online ActivMember entitle me to? 2 found this answer useful

As a Proactiv ActivMember you have access to:

  • Purchase the entire Proactiv catalogue range online at special member prices
  • Take advantage of special offers only available to members
  • Personalise your regular Proactiv shipment
  • Manage the frequency of your shipments
  • Manage your account online
4. I have forgotten my password, what do I do? 1 found this answer useful

Please visit our Forgotten your Password page and enter in the email address you used to sign up for your online account.

A new temporary password will be emailed to you within 2 hours. When you login in you will then be asked to change the password.

5. Are my personal details safe? 0 found this answer useful
Yes, you can be confident your details are safe. Proactiv online ActivMember adheres to a strict privacy policy.
6. Can I become an online VIP Member if I do not live in Australia? 0 found this answer useful
No, only Australian residents have online access to the online ActivMember site in Australia.
If you are a New Zealand resident, please go to myproactiv.co.nz.
7. Is there any charge to be an ActivMember? 0 found this answer useful
No, membership is free and automatic when you purchase your first Proactiv Pack. Order your Proactiv Value Pack here.
8. How do I cancel my membership? 5 found this answer useful
Please call 1800 500 903.

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