Using Proactiv Solution

1. What is the recommended age to begin using Proactiv? 4 found this answer useful

The recommended age to begin using Proactiv Solution is 12 years and older. For pre-teens, we recommend that you start slowly, by using the products every other day. However, if you are unsure, we suggest that you consult your healthcare professional or pediatrician, before using the products.

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2. How do I use Proactiv? What order should I use the products in? 3 found this answer useful

Find out more about the recommended steps in 'How Proactiv Works'.

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3. When do I use the Refining Mask? 3 found this answer useful

For best results, start with the Renewing Cleanser to remove dirt, oil and impurities and leave your skin with a clean slate.

Apply to dampened skin and leave on for 10 minutes. Rinse thoroughly with warm water.

For best results, follow with Revitalising Toner and Repairing Lotion.

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4. Why has Proactiv Solution suddenly stopped working? 3 found this answer useful

Acne is a cyclical problem that may last for many years with sudden flare ups. It is important to use the Proactiv every day (twice a day) to help prevent future breakouts. If flare ups continue, we suggest that you consult your dermatologist or health care professional.

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5. What is the difference between Cystic acne vs. Nodular acne? 3 found this answer useful

Cystic acne is a very large type of pimple and Nodular acne is a smaller, red pimple. Large and usually painful nodules are inflamed, pus-filled lesions lodged deep within the skin. Nodules develop when the contents of a comedo (whitehead or blackhead) have spilled into the surrounding skin and the local immune system responds, producing pus. The most severe form of acne lesion nodules may persist for weeks or months, their contents hardening into a deep cyst. Both nodules and cysts often leave deep scars.

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6. Can I use Proactiv with other products? Such as antiwrinkle eye creams or night creams? 3 found this answer useful

Yes, Proactiv can be used with other skin care products. Alternatively, we also have a range of eye creams and night creams designed specifically for acne prone skin.

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7. Will I have the same product effectiveness if I use the products individually? 2 found this answer useful

We recommend using the Proactiv Cleanser, Toner and Lotion as directed for optimal results.

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8. Why would I breakout from Proactiv Solution? 3 found this answer useful

If a breakout occurs when first using Proactiv, you may be sensitive to Benzoyl Peroxide. If this happens, stop using Proactiv for two days.

When your skin begins to improve, we suggest you resume with the Renewing Cleanser and Revitalising Toner daily.

The Repairing Lotion should be used twice a week at night to slowly build a tolerance for Benzoyl Peroxide. Increase nightly usage of the Repairing Lotion, as tolerated.

If persistent redness or breakouts occur, stop using the product and consult your doctor.

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9. How do I get rid of small red pimples on my forehead? 2 found this answer useful

Our Refining Mask will help reduce those red pimples.

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10. Do you have to have a very bad acne problem to be using Proactiv? 3 found this answer useful

No, Proactiv helps to treat existing blemishes and pimples as well as acne. It controls future breakouts and can be used as an essential part of your daily clear skin ritual.

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11. Can Proactiv Solution be used on the chest, back, and buttocks? 1 found this answer useful

Breakouts on your back, arms, legs and buttocks can be a pain, can’t they? Proactiv works on both your face and body. Keep it in the shower so that you remember to use it daily.

Alternatively you can use our Deep Cleansing Wash on your body. It’s exfoliating beads lift away dead skin cells while soothing botanicals help condition the skin.

You can also follow with our Clear Zone Body Lotion to keep your skin soft and hydrated.

Both our Deep Cleansing Wash and Clear Zone Body Lotion contain Salicylic Acid to help purity the pores.

Why not try these products and come back to the site to rate them. We’d love to hear your opinion.

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12. Why do I feel / see a white film on my skin with using Oil-Free Moisture? 1 found this answer useful

The sunscreen in the formula is Titanium Dioxide. By nature of this ingredient, many people tend to see a slight “cast of color” that quickly dissipates.

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13. What make-up is recommended for use with Proactiv Solution products? 1 found this answer useful

We recommend wearing products that are non-comedogenic and oil-free, such as Proactiv's range of make-up products. 

Try to avoid wearing make-up during strenuous exercise and avoid make-up with fragrances.

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14. When using Proactiv, do I need to be careful about being in sunlight? 1 found this answer useful

A product with a sunscreen minimum factor SPF 15 is recommended when out in the sun and while using Proactiv Solution. Consider our Oil Free Moisture with SPF 15.

Apply the Proactiv Solution Cleanser, Toner and Lotion first and then apply the sunscreen over it. Re-apply sunscreen as needed.

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15. Does Proactiv reduce the appearance of fine lines and wrinkles? 1 found this answer useful

The Revitalising Toner contains Glycolic Acid, which is a mild AHA. In our formula it's a cosmetic, therefore we say that it helps remove dead skin revealing younger-looking complexion.

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16. How long does a pack last for? 1 found this answer useful

The Proactiv Value Packs are designed to last for 60 days with day and night usage.

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17. Can a customer use a different lotion, instead of Repairing Lotion and still see results? 0 found this answer useful

They may not see the same results by not using the Repairing Lotion.

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18. Will the Refining Mask leave dark spots if left on overnight? 0 found this answer useful

This may happen in cases where there is excessive drying or irritation to the skin.

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19. How do I clear up little whiteheads that Proactiv isn't clearing up? 0 found this answer useful

We recommend seeing a health care professional.

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20. Can the quality of water (hard, soft, or purified) affect the results from Proactiv Solution? 0 found this answer useful

The quality of the water should not affect your results with Proactiv Solution, however, we do not have scientific data to concur with or conflict this statement.

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21. Can saltwater cause acne breakouts and if so, what would you recommend using? 0 found this answer useful

No, we are not aware of any specific circumstances that would cause an outbreak. Please consult a health care professional.

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22. Can Proactiv Solution be used for pregnant women? Nursing mothers? 0 found this answer useful

We strongly suggest that you consult your healthcare professional before using any topical acne medication.

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23. I use the Oil Control Pack, but do I still need to moisturise as well? 0 found this answer useful

Yes, even blemish prone skin needs moisture too. We recommend our Oil Free Moisture with SPF15. It's a light and refreshing lotion specially designed to keep blemish prone skin healthy and hydrated, while protecting the skin from the sun’s rays with combined SPF 15.

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24. Does Proactiv work on older acne? 0 found this answer useful

Yes

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25. Can Proactiv help in the appearance of acne scars? 0 found this answer useful

Yes, use our new Pore Refining Peel to help with acne scars.

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26. If I stop using Proactiv will my acne return? 1 found this answer useful

Results may vary per individual, but yes it can return.

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27. I've just started using Proactiv and my face is going red after use. Why is this happening? 0 found this answer useful

If you experience redness when you first use Proactiv, you may be sensitive to Benzoyl Peroxide. If this happens, stop use for 2 days.

When your skin begins to improve, resume using the Renewing Cleanser and Revitalising Toner daily.

To slowly build a tolerance for Benzoyl Peroxide, use the Repairing Lotion twice a week at night. Gradually increase nightly usage of the Repairing Lotion, as tolerated.

If redness persists, stop using the product and consult your doctor.

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28. Will Proactiv dry out my skin like some other products? 0 found this answer useful

Benzoyl Peroxide can cause the skin to go dry at first whille your skin is getting used to it. Generally this side effect disappears after a week or so. We recommend using our Oil Free Moisture, Green Tea Moisturiser or Clarifying Night Cream in conjunction with the 3-Piece Pack. They're designed specifically to help soothe and soften your skin without clogging pores.

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29. Is Proactiv safe and effective for dark skin of Asian / Indian background? 1 found this answer useful

Absolutely! Proactiv is suitable for most people of all ages and nationalities. We do recommend you do a patch test to ensure you don’t experience any irritation. Once a day apply a small amount of Renewing Cleanser or Repairing Lotion to the nape of your neck or to the underside of your neck at the jaw-line for 3 consecutive days. Check for any signs of irritation. If irritation occurs please contact one of the staff at the kiosk where you have purchased Proactiv, or consult your healthcare professional.

 

Benzoyl Peroxide products may bleach or discolour towels and fabrics. Wash hands after use and allow skin to dry completely before coming into contact with clothing. Keep from eyes, lips, mouth and sensitive areas of the neck. If excessive swelling, irritation, redness or peeling occurs, discontinue use. If these persist, consult a physician.

 

Avoid excessive exposure to sunlight and other sources of ultra violet light. Contains Benzoyl Peroxide. Always read the label. Use only as directed.

 

Proactiv has been used by 15 million people worldwide so we hope you’ll join the team and become another happy Proactiv user. Remember if you’re not 100% satisfied with Proactiv you can return your product within 60 days for a refund of the purchase price (exc p&h).

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30. When using the Refining Mask, do you still do all the steps and in which order? 2 found this answer useful

Yes, you do all the steps, in this order:

Step 1: Renewing Cleanser

Step 2: Refining Mask, 2-3 times per week

Step 3: Revitalising Toner

Step 4: Repairing Lotion

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31. Are you supposed to use a moisturiser as well as the Repairing Lotion? 1 found this answer useful

The Repairing Lotion is not a moisturiser. The Benzoyl Peroxide in this light lotion is designed to go to the source of the problem to dry up blackheads and blemishes.

We recommend to use of our Oil Free Moisture with SPF 15, after the Repairing Lotion, which is designed to provide moisture without added oil. It helps to hydrate the skin and prevent dryness.

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32. Can I apply make up after using Proactiv Solution? 0 found this answer useful

Yes. Although we recommend wearing products that are non-comedogenic and oil-free, such as Proactiv's range of make-up products. 

Try to avoid wearing make-up during strenuous exercise and avoid make-up with fragrances.

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33. Does Proactiv help get rid of blackheads? 3 found this answer useful

Yes. We recommend you try our Pore Cleansing System. It's an easy-to-use 2-step system that lifts away unwanted dirt, oil and impurities from pores, gently removing blackheads and eliminating whiteheads.

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34. Should I use a separate make-up remover when using the Renewing Cleanser? 1 found this answer useful

You may wish to use the Proactiv Make-Up Removing Cloths at night to remove make-up, followed by the Renewing Cleanser to rid the skin of impurities. Avoid the eye area; the Renewing Cleanser was not designed to be used as an eye make-up remover.

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35. What product can I use as a spot treatment? 0 found this answer useful

We recommend using our Salicyclic Acid Spot Treatment. It's ultra precise and a fast drying spot treatment with Salicylic Acid. It targets individual pimples and helps keep skin clear of new breakouts.

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